18k Solid Gold Fine Diamond Earrings
- Regular price
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€304,00 - Regular price
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€320,00 - Sale price
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€304,00
Description
Material
Returns & Exchanges
(For the holiday season, to accommodate Christmas gifting, the return and exchange period has been extended until 8th January 2025.)
At Se-Luna, we are committed to providing you with high-quality jewellery and a smooth shopping experience. If you're not completely satisfied with your purchase, we offer a 15-day return window from the date of purchase. For exchanges, simply follow the return process, and you’ll receive store credit to choose a new item. Please review our return policy details below.
Important Information
• Exchanges: For exchanges, please follow the same procedure as our return process.
• Return Period: Returns must be initiated within 15 days of the purchase date. Requests submitted after this period will not be accepted.
• Condition of Return: Items must be unworn, in their original packaging, and in the same condition as when you received them.
• Refund Method: We offer store credit only, which can be used for future purchases on our website.
• Personalized or engraved items cannot be exchanged or returned.
How To initiate a Return or Exchange?
1. To initiate a return, please click on the below button.
2. Enter your order number and the email address or contact number used to place the order.
3. Submit the return request for our review.
Approval & Pick-Up:
1. Once we review and approve your return request, you will receive an approval email.
2. Our team will contact you to confirm the pick-up address for your return.
Return Pick-Up:
1. Our courier will collect the item from your provided address.
2. Inspection & Store Credit - Upon receiving the returned item, we will inspect it to ensure it is:
- Unworn and in its original, undamaged condition & returned in the same state as you received it.
3. After passing inspection, we will issue store credit equal to the amount of your original purchase (minus the return pick-up fee of 5€).
4. You will receive an email confirmation of your store credit once the return is processed.
A €5 pick-up return fee will be deducted from your store credit. This fee covers the cost of the return service and will be applied automatically.
Create a Return or Exchange here
Shipping & Deliveries
Enjoy free Worldwide shipping on orders over €100, with delivery handled by DHL. Once your order is processed, it will arrive within 3 to 5 business days.
For Malta & Gozo, free delivery is available on orders over €40, with deliveries made within 2 to 3 business days via Fastdrop courier (eCabs) once the order is fulfilled.
Product Care
For Product care please Product Care .
Packaging
At Se-Luna, we believe that beautiful jewellery deserves equally beautiful packaging. Whether it's a special gift for a loved one or a personal treat, our packaging enhances the joy of receiving your jewellery. Here’s what you can expect:
Personalised Gifting Packaging
Each package includes a Gift Card where you can add a heartfelt, personalised message. If you choose, you can also elevate your gift box by selecting from our 8 optional sleeves for just €1 each. These sleeves add a special touch, perfect for any occasion:
• Happy Birthday
• Happy Christmas
• Happy Mother's Day
• So blessed to have you in my life
• From your Secret Santa
• For a loved one
• Congratulations
• A little gift to you
Packaging Tiers Based on Your Order:
• Orders under €40:
You’ll receive our Minimum Packaging, which includes a luxurious Velvet Pouch, a stylish Small Bag, and a Material Card with your personalised message.
• Orders over €40:
Your jewellery will arrive in a premium Magnetic Box (note: not for each item), along with a Gift Card with your personalised message, and Craft Paper for a refined presentation.
• Demi Fine Jewellery:
Each piece comes in its own Separate Magnetic Box, complete with a Gift Card with your personalised message and Craft Paper for added elegance.
• Fine Jewellery:
For our Fine Jewellery pieces, we provide Separate Magnetic Boxes for each item, a Certificate of Authenticity, Gift Card with your personalised message, and Craft Paper for that extra special touch.
• Diamond Stud Earrings:
These special items come in a Separate Magnetic Box, complete with a Gift Card with your personalised message, Certificate of Authenticity, Diamond Certificate, and a personalised message.
• Kids’ Jewellery:
Our youngest customers receive fun, themed packaging including a Kids-Themed Bag, an Envelope Pouch, and a Gift Card with your personalised message to make their gift even more delightful.
Every detail in our packaging is designed to make your jewellery purchase feel like an unforgettable gift, no matter the occasion!
BUY IT WITH
18k Solid Gold Fine Ball Chain Necklace
- Regular price
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€242,25 - Regular price
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€255,00 - Sale price
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€242,25